Billing
Start or manage your BrewWizz subscription through Stripe, and what the past due and trial statuses mean for your access.
Starting a Subscription
The Billing page lets you start a paid BrewWizz subscription or manage one you already have. If you do not have a subscription paid through Stripe yet, use Upgrade or select a plan on the Billing page to pay by card through Stripe.
After you choose a plan, BrewWizz takes you to Stripe to pay. Once payment succeeds, your subscription is updated in BrewWizz automatically.
The dashboard then refreshes to show the features included in your new plan.
Managing Your Subscription
Use the Billing page to open the Stripe Customer Portal if your subscription is paid through Stripe. The portal lets you manage billing details without contacting support.
From the Customer Portal, you can update your payment method, review billing details, change plans (where more than one is offered), or cancel your subscription.
Changes you make in Stripe are applied to BrewWizz automatically, and the dashboard updates to match your new status and plan.
Subscription Statuses
| Status | Plan features available? | What it means |
|---|---|---|
| Active | Yes | Your subscription is current and all your plan's features are available. |
| Trial | Yes | Your trial is running and all your plan's features are available. |
| Past due | No | A payment failed. Alert features are switched off and Upgrade appears in the menu until payment is fixed. |
| Cancelled | No | Your subscription has ended. Alert features are switched off. |
| Incomplete | No | Subscription setup wasn't finished. Alert features are switched off. |
Past Due Banner
If a payment fails and your subscription becomes past due, a banner asks you to update your payment method. Until it's fixed, alert features are switched off: no new alerts are created and the Notifications page is hidden. Click the banner to open the Stripe Customer Portal and update your payment details.
Complimentary and trial subscriptions
BrewWizz can set up complimentary or trial subscriptions for your organization without going through Stripe. They show as Active or Trial and work like a normal subscription, but they are managed by BrewWizz rather than in the Customer Portal. Contact BrewWizz if you need one.
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Understanding Your Plan
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Dashboard Overview
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