Adding & Claiming a Device
How to get a FizzWizz assigned to your BrewWizz organisation so it appears in the dashboard, mobile app, and alerting.
Adding and claiming a device
A FizzWizz has to be assigned to your organisation before it appears anywhere in BrewWizz. This page covers that link — the connection between the hardware you installed and the account you monitor it from.
What you need
| Requirement | Where to find it |
|---|---|
| Serial number | On the FizzWizz label |
| Device name | What you want to call it in the dashboard — use something recognisable, such as the tank it serves |
| Organisation assignment | Your account must already be assigned to an organisation — see Signing In & Account Setup |
| Network connection | The unit must be online — see Network & Account Setup |
Name devices by the tank or vessel they serve, not by serial number. When an alert fires at 2 a.m., Brite Tank 2 is far more useful than FW-0413.
Claiming the device
Confirm the unit is online
The FizzWizz must be connected to your network and reporting before it can be claimed. See Network & Account Setup.
Sign in to the dashboard
Sign in at bw-dash.allendale.biz.
Add the device
Add the FizzWizz using its serial number, and give it a recognisable name.
Confirm it appears
The device should now appear in your device list with a health badge. Online means it has reported within the last 10 minutes.
If the device does not appear, work through the checks below.
If the device does not appear
| Check | What to confirm | Where to go |
|---|---|---|
| Is the unit online? | Green power light on, unit reporting | Power Connection · Network & Account Setup |
| Is the serial number correct? | Match against the label on the unit | — |
| Is your account assigned to an organisation? | Without this, nothing appears at all | Signing In & Account Setup |
| Was the device claimed for a different email? | The claim must be made from the account that will use it | Signing In & Account Setup |
| Has the list refreshed? | The dashboard updates automatically, but refresh to be sure | — |
| Is the device shown as Stale or Offline? | It is claimed but not reporting | Device Offline or Not Reporting |
If no devices appear — not just this one — the most likely cause is that your account is not assigned to an organisation. See Signing In & Account Setup.
After claiming
Once the device is listed and reporting:
- Review its health state to confirm it is Online.
- Open the device detail page to see its telemetry charts and metadata.
- Configure alert rules for that device's thresholds.
- Set notification preferences so alerts reach you.
- Check your plan if alert features are missing.
Moving or replacing a device
If you relocate a FizzWizz to a different tank, update its name so the dashboard still reflects what it serves. If you replace a unit, claim the new serial number and remove or rename the old entry so you are not alerted on a device that no longer exists.